Customer Care
Customer Care
Congratulations on the purchase of your new McKelvey home!
McKelvey Homes is extremely proud of its reputation for designing and building the finest quality in home construction. Be assured that your home has been built according to McKelvey Homes’ demanding standards of quality. Not only are we proud of the quality of our homes, we are also proud that we back our homes with one of the finest customer service programs available in the housing industry. It is our sincere desire to provide you with the excellence in warranty service that you expect from McKelvey Homes.
Your McKelvey Homes New Home 1-10 Guarantee outlines the warranty standards for the items covered under the one-year warranty and the ten-year structural warranty. The McKelvey Homes New Home Maintenance Guide outlines how to care and maintain your new McKelvey home. Digital copies of the 2 or 11-month service request form are available as a download below. These maybe completed and submitted by mail or via e-mail.
All service requests/letters should be submitted in writing to the Customer Service Department.
Mail: 218 Chesterfield Towne Centre Chesterfield, MO 63005
E-mail: CustomerService@McKelveyHomes.com
Emergency Service Requests
While emergency service request are seldom necessary, emergency situations do occur. In the case of an Emergency Request (i.e., water leaks, loss of heat, mechanical malfunction that jeopardizes safety, etc.) do what you can to prevent further damage. Once this has been done, please refer to the subcontractor list provided at closing and call them directly as you will need to coordinate the entry into your home by the subcontractor. If you are unable to determine which subcontractor to contact or are unable to reach the appropriate subcontractor, please call your Construction Manager immediately.
For your convenience, a list of telephone numbers of the subcontractors to call in an emergency is included in your New Home Presentation package.
PLEASE CONFINE THIS PROCEDURE TO EMERGENCY ITEMS ONLY.
Please understand and respect that our subcontractors are responsible for warranted items only. Any non-emergency calls made to a subcontractor under this emergency procedure or work performed outside the warranty, may cause you to be liable for a service charge from the subcontractor.
The following is a list of situations which would be considered emergencies:
-Total loss of heat
-Total loss of A/C with outside temperature of 90 degrees or above
-Plumbing leak that requires entire water supply to be shut off
-Total loss of hot water
-Total sewage stoppage
-Total loss of electricity
-Roof leak causing significant damage to surrounding materials
-Any situation that endangers the occupants of your home.